We deliver to the UK Only. Sorry, no other International Postage.
We ship Monday to Friday.
Orders will only be dispatched after we have received full payment.
Orders paid for after 2pm will be sent out the following working day.
We provide a NEXT WORKING DAY service from either UPS or DPD when shipping to England, Scotland, and Wales.
Deliveries to Scottish Highlands and remote areas may take 48 hours.
All items are fully tracked and a tracking number will be sent to you when the courier has collected your order.
If you have provided us with your email address and mobile phone number you will also receive notifications as to the status of your delivery.
Shipping charges include delivery via courier and all packaging; we will do our utmost to ensure your order arrives correct, safe and on time. We operate a non profit policy on our courier delivery service.
UK Mainland Shipping Charges as from 1st Jan 2017:
Orders under £120.00 inc VAT
Next Working Day Delivery usually before 6 pm £8.40
Next Working Day Delivery before Midday £13.40
Next Working Day Delivery before 10.30 am £18.00
Orders over £120.00 inc VAT
Next Working Day Delivery usually before 6 pm FREE
Next Working Day Delivery before Midday Additional £5
Next Working Day Delivery before 10.30 am Additional £9.60
Orders before 2pm on a Friday will be delivered the following Monday, or later depending on your delivery address, e.g Scottish Highlands.
Our clients’ satisfaction across our entire product range is our number one goal.
However there may be an instance where you wish to exchange an item for another or return for a refund.
If you do wish to either return or exchange your purchased products, please help us to resolve any problems quickly by undertaking the following steps:
Returned merchandise requires prior authorisation by Adam & Eve Distribution. Please contact us either by email (firstname.lastname@example.org) or by phone (01462 790900) to explain the problem with your item and for us to approve the return. Notification of damaged goods must be made within 3 days of receipt.
For refunds and exchanges all returns must be in original packaging and in new condition; the packaging must be undamaged (unless the product is being exchanged due to a product fault) The returned item must be suitable for resale and the contents and quantity of the product must be as originally sold.
Returned goods MUST be returned via OUR courier – we will e mail you a label which we will ask you to print off and attach to your box
You will be responsible for the post and packaging costs of returning the products to us for any reason. If the item is tested and found to be faulty, we will reimburse your cost of returning the items.
Please ensure that you include your order number, name and contact details (email and phone number, if possible) with your return in addition to a brief description (1-2 sentences) about why you are returning the products.
If the above procedure has not been followed correctly we reserve the right not to process the returns.
Finally, let us assure you that we will try to resolve any problems you have as quickly as possible.
Please send your items to this address:
Adam & Eve Distribution
Fairclough Hall Farm,